Privacy policy

In handling the personal information of customers and employees necessary for business operations, our company has established this policy based on our code of ethics, established a personal information management system, and will respond responsibly as a company.

1. We will specify the purpose of using personal information as much as possible, and handle it appropriately within the scope necessary to achieve that purpose. We will also take measures to prevent personal information from being used for other purposes.
2. Personal information will be acquired in a lawful and appropriate manner.
3. Personal information will not be provided to third parties without the consent of the individual.
4. When managing personal information, we will strive to take necessary and appropriate measures to prevent leakage, loss, damage, and other security management.
5. When handling personal information, we will endeavor to ensure that the person providing the information is appropriately involved, and strive to keep the information as accurate and up-to-date as possible.
6. We will comply with laws and regulations regarding the protection of personal information, and will also establish internal regulations regarding the protection of personal information, which we will continually review and comply with.
7. We will establish a contact point to respond to complaints and consultations regarding personal information protection, and strive to respond appropriately.

The Company respects the privacy of all users ("Users") and handles the User's personal information (as defined below) with the utmost care.

Company name: Sodayama Onsen Co., Ltd.
representative: Kazuhisa Takahashi

provisions:
Established and enforced on July 6, 2018

Definition of personal information

Personal information refers to information about an individual user that can identify the user through the name, address, telephone number, e-mail address, and other descriptions that constitute the information. Personal information also includes information that can be easily compared with other information and, as a result, can identify an individual user, even if the user cannot be identified from that information alone.

Purpose of use of personal information

The purposes for which personal information is used by our company are as follows. Our company will not use personal information beyond the intended purpose without the consent of the individual.

1. Personal authentication of our company and reservation system members and provision of various services for members.
2. "Accommodation reservation service" provided via the Internet or telephone and the execution of related operations.
3. Provision of user and reservation information to the Company based on the reservation application from the user in (2) above.
4. Distribution of information such as e-mail services and various notifications to users who have separately agreed to the same.

Furthermore, based on the personal information we receive, we may create statistical data that has been processed so that individuals cannot be identified. Our company may use statistical data that does not identify individuals without any restrictions.

Voluntary provision of personal information

The personal information items that are required for each service of the reservation application are described as "required items" on the registration screen. If you do not enter this item, you may not be able to make a reservation with us or receive certain services.

Provision of personal information to third parties

As a general rule, we do not provide personal information to third parties without the consent of the user. The information will be provided only if the user's consent has been obtained after specifying the recipient and content of the information provided. However, in the following cases, personal information may be provided without the user's consent to the extent that it does not violate relevant laws and regulations.

1. If the user determines that it will cause disadvantage to a third party.
2. When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the user's consent.
3. In cases where it is necessary to cooperate with a national agency, local public entity, or a person entrusted by them in carrying out affairs stipulated by law, and obtaining the user's consent may impede the execution of such affairs.
4. When disclosure of personal information is requested by a court, public prosecutor's office, police, or an organization with similar authority.
5. When the user himself or herself explicitly requests disclosure or provision to a third party.
6. When disclosure or provision is permitted by law.
7. In cases where personal information is provided due to business succession due to merger or other reasons, and it is handled within the scope of the purpose of use prior to the succession.

Scope of third parties

In the following cases, the person receiving personal information shall not be considered a third party.

1. When our company outsources some or all of the handling of personal information to the extent necessary to achieve the purpose of use (our company is responsible for the handling of personal information by the subcontractor).
2. When personal information is provided due to business succession due to our company's merger or other reasons.

Outsourcing of personal information processing

Our company may outsource some or all of the personal information handling operations. Please note that our company is responsible for the handling of personal information by subcontractors.

Change of personal information, etc.

As a general rule, only the individual himself/herself can request disclosure, correction, or suspension of use of personal information. If you have registered as a member of our service, you can view, change, or delete your information at any time via the Internet. For other users, please contact the inquiry desk.However, we may not respond to disclosure if there is a risk of harming the life, body, property, or other rights or interests of the user or a third party, if there is a risk of significantly hindering the proper implementation of our service operations, or if it would violate other laws and regulations. In addition, in cases where it would require a large amount of money to suspend the use of the personal information or to stop providing it to a third party (hereinafter referred to as "Suspension of Use, etc."), or in other cases where it is difficult to suspend use, etc., and when necessary alternative measures are taken to protect the rights and interests of the user, we may not comply with the Suspension of Use, etc.

Accuracy of personal information

Although we strive to accurately process the personal information provided to us, users are responsible for ensuring that the personal information they provide is accurate and up-to-date.

Restrictions on acquisition of personal information requiring consideration

As a general rule, our company does not collect personal information including the following: However, this does not apply if the user provides the information themselves.

1. Matters related to thoughts, beliefs and religion.
2. Race, ethnicity, family origin, domicile, etc. (excluding information regarding the prefecture in which it is located), physical and mental disorders, criminal history, and other matters that may cause social discrimination.
3. Matters related to workers' right to organize, collective bargaining, and other acts of collective action.
4. Matters related to participation in collective industrial action, exercise of the right to petition, and other exercise of political rights.
5. Health care and sex life.

About management of personal information

We strive to implement appropriate security measures to prevent the loss, misuse, or alteration of personal information under our control. Personal information is stored in a secure environment that is not accessible to general users.

About identity verification

When responding to a request for disclosure, correction, deletion, or suspension of use of personal information, the Company will confirm the identity of the individual using information that can identify the individual (name, address, telephone number, date of birth, email address, membership number, etc.). However, we will not be responsible if someone other than you obtains and uses information that can identify you.

Use of statistically processed data

Based on the personal information we receive, we may create statistical data that has been processed so that individuals cannot be identified. Our company may use statistical data that cannot identify individuals without any restrictions.

About cookies, etc. among attribute information, terminal information, location information, action history, etc. ("action history, etc.")

Our services may use cookies to protect user privacy, improve convenience, deliver advertisements, and obtain statistical data. In addition, by using technologies such as cookies and JavaScript, we may obtain attribute information that cannot be used to identify an individual, such as age, gender, occupation, and region of residence (limited to information that cannot be used in combination to identify an individual), device information, the user's behavior history in the service (accessed URLs, content, reference order, etc.), and location information based on the user's consent or application when using a smartphone, etc., using technologies such as cookies and JavaScript.